Altitude - Portugal

Altitude - Portugal

Altitude Software is a global provider of omnichannel solutions to deliver great customer experiences. Its solutions help companies and organizations unify all customer interactions and become more customer-centric. Altitude solutions are a robust, modular software platform that handles all customer interactions and unifies all touch points in the contact center and throughout any organization.
More than 300.000 users in 1100 customers in 80 countries use Altitude solutions to manage in real time enterprise functions like Customer Service, Telemarketing, Debt Recovery, Help Desk, Citizen Attention, etc. Altitude Software has a track record of 22 years of customer and industry recognition and has won dozens of awards for innovation and tangible results with customers in key markets worldwide. It has 12 offices in four continents, a 160-strong worldwide partner network and is ISO 9001 certified for its worldwide support.

SERVICES

Xperience is a reliable, flexible, easy to use and manage solution that gives contact centers greater business agility and the power to provide an excellent customer experience. It has a high availability storage network and 24/7 system maintenance, ensuring that operations are never disrupted. Xperience is a complete, modular solution that scales up and down as required by individual business needs. It allows a quick growth or reduction of services without significant budget challenges.

    Target users:  Contact Center solution for flexible companies that think big and are customer-centric.

    Atores Envolvidos: 

    Marcelo Bizzi - Sao Paulo, Brasil

    Marcelo Bizzi é formado em Engenharia Eletrônica e MBA em TI na USP. Possui larga experiência profissional, no segmento de telecom, software e serviços, trabalhando em grandes empresas como Avaya, Nortel Networks, Alcatel, CPM e Altitude Software.
    Trabalhando em Desenvolvimento de Novos Negócios, implantou diversas soluções de Contact Center e Comunicações Unificadas no mercado brasileiro.
    Atuou também em projetos especiais de desenvolvimento de novas ofertas de produtos e serviços para o mercado da América Latina. Especializou-se nas práticas de desenvolvimento e liderança, coaching e comunicação em instituições de renome nacional e internacional.

    Contact:  +55 11 3841 7100

    LinkedIn: https://br.linkedin.com/in/marcelobizzi

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