Altitude - Portugal
Altitude Software is a global provider of omnichannel solutions to deliver great customer experiences. Its solutions help companies and organizations unify all customer interactions and become more customer-centric. Altitude solutions are a robust, modular software platform that handles all customer interactions and unifies all touch points in the contact center and throughout any organization.
More than 300.000 users in 1100 customers in 80 countries use Altitude solutions to manage in real time enterprise functions like Customer Service, Telemarketing, Debt Recovery, Help Desk, Citizen Attention, etc. Altitude Software has a track record of 22 years of customer and industry recognition and has won dozens of awards for innovation and tangible results with customers in key markets worldwide. It has 12 offices in four continents, a 160-strong worldwide partner network and is ISO 9001 certified for its worldwide support.
Xperience is a reliable, flexible, easy to use and manage solution that gives contact centers greater business agility and the power to provide an excellent customer experience. It has a high availability storage network and 24/7 system maintenance, ensuring that operations are never disrupted. Xperience is a complete, modular solution that scales up and down as required by individual business needs. It allows a quick growth or reduction of services without significant budget challenges.
Target users: Contact Center solution for flexible companies that think big and are customer-centric.
ALTITUDE PITCH AT CLOUDSCAPE BRAZIL 2017
Marcelo Bizzi - Sao Paulo, Brazil
Marcelo Bizzi has bachelor in Electronic Engineering and a MBA in IT from USP. Marcelo has a consolidated professional experience in telecom, software & services sector, working for big companies like Avaya, Nortel Network, Alcatel, CPM and Altitude Software. Working in Business Development, he implemented several Contact Center solutions and united communication in the Brazilian market. He worked as well in specific projects related to the development of new products and services for the Latin America market. Marcelo specialized in leadership, coaching and communicaion in institutions well-known worldwide.
Contact: +55 11 3841 7100